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UPDATE November 19, 2012, at 11 AM

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UPDATE November 19, 2012, at 11 AM:

All systems processing and transactions are up-to-date and fully functioning at every level. We appreciated your support and understanding during Hurricane Sandy’s impact on our third-party systems processing vendor, Jack Henry & Associates, in New Jersey. If you have questions on account information, please connect with Leslie Meck, our Senior Vice President and Chief Retail Officer, at 717-909-8320.

In every financial experience, “We Revolve Around You” and are thankful for your patience, trust, and understanding during this disaster recovery situation. On behalf of Centric Financial Corporation, we hope you enjoy a very special Thanksgiving week!

Patricia A. Husic, President & CEO


NEW: Important Update to Customer Transactions and Hurricane Sandy – November 12, 2012

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UPDATE November 12, 2012:

In response to the impact of Hurricane Sandy on our third party systems processing vendor, Jack Henry & Associates, in New Jersey, we continue to devote our full attention and resources to restoring site functionality. Currently, all transactions are processed through November 8. All deposits have been memo posted and customers have full use of their funds. If you have questions on account information or access, please connect with Leslie Meck, our Senior Vice President and Chief Retail Officer, at 717-909-8320.

Again, we are thankful for your patience, trust, and understanding during this disaster recovery situation. For a full explanation of Hurricane Sandy’s impact on Jack Henry & Associates and our systems processing capabilities, please read our prior updates. We continue to “revolve around you.”Patricia A. Husic, President & CEO

UPDATE November 5, 2012, at 1 PM:

As of 1 PM today, our third party vendor has completed systems processing through October 31, 2012. Because of the high volume of banks affected, the systems processing and recovery has taken longer than the vendor anticipated. Customer transactions on November 1 through November 3, however, in the financial centers and for mail-in transactions, as well as remote deposit scanner transactions have been memo posted to the accounts to ensure all balances are correct and all customer funds are available.

Based on this afternoon’s conversation with Jack Henry & Associates, our vendor, we expect all transactions including November 5, 2012, to be posted and processed this evening. All customer services are operational today (Internet banking, bill pay, ACH, telephone banking), and we expect tomorrow to resume banking as usual.

Once again, we appreciate your understanding and apologize for the personal and business inconvenience this disruption may have caused. We are working continuously with our vendor, based in New Jersey, to resume all banking services that were impacted during Hurricane Sandy. To connect with one of our team members by phone, please call Leslie Meck, Senior Vice President and Chief Retail Officer, at 717.909. 8320. Or you may visit any of our financial centers and speak to the manager.

We appreciate your trust, confidence, and business. Thank you so much!

Patricia A. Husic, President & CEO

UPDATE November 3, 2012 at 7:45 PM:

Our core processing systems, through our vendor in New Jersey, remain impacted by Hurricane Sandy. We are investing every resource into correcting this problem. As of 7:45 this evening, they have completed the processing of all work dated October 27 through October 31. November 1 and November 2 transactions are in process now, and we expect them to be completed late this evening into early tomorrow morning. When that is completed, Internet banking will be fully functional again.

We expect full banking services by Monday, November 5, 2012. If you have an immediate concern, please call 717-909-8320 to speak to our Vice President and Chief Retail Officer Leslie Meck for more updates. We will continue to monitor and update the system recovery process until it is resolved. We apologize for the personal and business inconvenience and deeply appreciate your trust and business. Thank you.

UPDATE November 2, 2012 at 2 PM:

Our core processing systems, through our vendor in New Jersey, remain impacted by Hurricane Sandy. We are investing every resource into correcting this problem. If you have an immediate concern, please call 717-909-8320 to speak to our Vice President and Chief Retail Officer Leslie Meck for more updates. We will monitor and update the system recovery process until it is resolved. We apologize for the personal and business inconvenience and deeply appreciate your trust and business.

UPDATED: November 2, 2012 11:00 am

Our core processing vendor, Jack Henry & Associates, has been impacted by Hurricane Sandy, and in turn, our processing for certain customer transactions is being delayed. As of 8:50 a.m., Centric Bank’s systems will be unavailable until approximately 12 noon today, November 2, 2012.

Our Senior Vice President and Chief Retail Officer Leslie Meck can be reached at 717.909.8320. We sincerely apologize for this inconvenience and want you to know our Team has been working with Jack Henry & Associates since Hurricane Sandy’s impact was realized. No customer transactions have been lost, and we will waive any fees associated with these processing delays. We appreciate your understanding, trust, and business with us. We will continue to update our customers throughout the day as we work hard to resolve this.

Patricia A. Husic, President & CEO

NEW: Important Update to Customer Transactions and Hurricane Sandy – November 2, 2012

Our core processing vendor, Jack Henry & Associates, has been impacted by Hurricane Sandy, and in turn, our processing for certain customer transactions is being delayed. As of 8:50 a.m., Centric Bank’s systems will be unavailable until approximately 12 noon today, November 2, 2012.

Please read our prior notice posted early this morning and call our office directly to discuss any banking concerns this has caused. Our Senior Vice President and Chief Retail Officer Leslie Meck can be reached at 717.909.8320We sincerely apologize for this inconvenience and want you to know our Team has been working with Jack Henry & Associates since Hurricane Sandy’s impact was realized. No customer transactions have been lost, and we will waive any fees associated with these processing delays. We appreciate your understanding, trust, and business with us. We will continue to update our customers throughout the day as we work hard to resolve this.

Patricia A. Husic, President & CEO


Important Message on Customer Transactions and Hurricane Sandy

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The operations center of the core processing vendor we use, Jack Henry & Associates, is located in Lyndhurst, New Jersey, and was impacted by Hurricane Sandy. As a result, certain Centric Bank customer transactions that occurred between Saturday, October 27, and Wednesday, October 31, that would have been processed at Jack Henry & Associates’ New Jersey operations center, have not been posted to our customers’ accounts. Jack Henry & Associates has several disaster recovery sites in both Kansas and Oklahoma City and is working diligently around the clock to process all transactions.

We assure you that no customer transactions have been lost. Rather, transactions which included branch and mail-in transactions and Digital Deposit scanner transactions (remote deposit capture) that have occurred during this time period have not yet been processed by the vendor, due to the aftermath of Hurricane Sandy.

We sincerely apologize for this personal and business inconvenience. Our customers always come first. In response, we have a team dedicated to assisting our impacted customers and working with our data processing vendor to correct this problem as soon as possible. Centric Bank has taken these immediate steps to help you, our valued customers:

  1. Each day, your transactions have been memo posted to your accounts so that you have the full use and availability of your money. Customers can continue to access funds via ATM machines and point of sales.
  2. All deposit NSF (Not Sufficient Funds) fees and late payment fees will be waived until this situation has been rectified. 
  3. Rather than issuing October bank statements on October 31, we will be issuing those statements as early as possible in November so that this problem can be rectified by the vendor very soon and these customer transactions that have been delayed in posting are included in the statements.
  4. We expect that all transactions for October 27, 29, 30, and 31 will be posted prior to the bank opening tomorrow at 8:30 a.m. Bank statements for October 31, 2012, are expected to be mailed and emailed on or near Friday, November 2. Transactions received on November 1 will be memo posted to your accounts for tomorrow to ensure that funds are available.
  5. After the close of business on Friday, November 2, we expect that all transactions will be current and posted. Our Centric Bank Team remains in constant communication with Jack Henry & Associates, including their Chief Executive Officer, to ensure the best outcome for our customers.

Who to connect with? If you have been impacted by this situation and have any questions, please contact, Leslie Meck, Senior Vice President & Chief Retail Officer, at 717.909.8320 or emaillmeck@centricbank.com. You may also contact your local financial center and speak to the manager.

We want our customers to have peace-of-mind knowing Centric Bank will resolve this issue. Delivering excellent customer service by continuing to “revolve around you” will always be our top priority. In the meantime, we will continue to provide updates as they become available.

Thank you for your trust, confidence, and your business.

Sincerely,

Patricia A. Husic, CPA
President & CEO


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